Cloud and NOC Engineer – Shift based, Blanchardstown

Viatel, is the largest Irish-owned provider of advanced voice, data connectivity, data centre, hybrid cloud solutions and managed services. We are the partner of choice for local and global connectivity projects, with 100% network reach across Ireland, which enables Viatel to connect Ireland to the world.

At Viatel, we are passionate about our people – we deeply value creating a network of capabilities in our organization – we do not like old hierarchies!  We love being an empowering organization – being rules based is not what inspires us.

We have huge career opportunities – our CEO’s purpose is to recruit the best talent for our company and in turn provide the best career opportunities to the brightest people. You could start working for us in the position we hire you in, and where you end up in our organization as we develop your career is your choice.

JOB PURPOSE: 

Supporting Viatels customers, network infrastructure and datacentre environment, from Viatels 24x7 Network Operations Centre (NOC) in Blanchardstown, Dublin.

PRIMARY DUTIES AND RESPONSIBILITIES:

Providing quality support for corporate customers, updating and resolving customer faults within SLA, and in a professional manner.

  • Monitoring and proactive support of all devices within Viatel’s Cloud and Network services including but not limited to:

§   Cloud Infrastructure (VMWare, HyperV, AWS, Azure)

§   Storage, Back-Up & DR Technologies (Zadara, Veeam)

§   Voice Network (Cirpack / Digitalk)

§   Fibre, Radio & Copper Network (Cisco, Juniper, Ceragon, Adtran, Huawei)

§   Datacentre Environment (Dell, HP, IBM, Cisco)

  • Perform shift handover, detailing any outstanding issues which require attention.

  • Opening quality tickets and following the correct incident management procedures to own, track, report, and document resolution of problems.

  • Effective control and ownership of network change requests, through the change processes, measured by the impact on service availability.

  • Occasionally handle hands and eyes & access requests from datacentre customers.

REQUIREMENTS AND EXPERIENCE

  • Previous experience in cloud and/or network support essential

  • Experience in SIP / VoIP support a bonus

  • Ability to operate on a 24x7x365 shift rota

  • Support experience or previous experience with a technology company is preferable

  • Third level qualification an advantage

TECHNICAL SKILLS:

  • Knowledge of cloud technologies is essential

  • Knowledge of network technologies (MPLS / BGP) is essential

  • Knowledge of SIP and VoIP is a bonus

  • Experience in using network monitoring tools preferable

PERSONAL SKILLS:

  • An ability to understand and speak fluent English

  • The ability to work effectively within a team, i.e. sharing knowledge, offering help etc…

  • Excellent interpersonal skills, able to deal with people at all levels

  • Ability to work in isolation when working on shift rotation.

  • Commitment to learning and development of creative support solutions.

     

     

     

WHAT’S IN IT FOR YOU? 

 

We offer excellent career prospects in a dynamic business environment. We offer fantastic benefit packages and the chance to work with a leading connectivity and ICT service provider. We focus on looking after our people, so they will maintain the excellent service we offer to our customers.

BENEFITS;

  • Attractive salary

  • Pension

  • Healthcare

  • Subsidised Gym Membership

  • Subsidized Broadband

  • Car Parking

  • Social Club (fully funded)

POSITION: Fulltime 

LOCATION: Blanchardstown