Credit Controller

 

This position is target driven and requires a self motivated individual with a high attention to detail to join our credit control team focusing on cash collections of large corporate and Government customers  in Ireland and the UK.  

 

PRIMARY DUTIES AND RESPONSIBILITIES

 

  • Manage a portfolio of customers, controlling part of an active debtor’s ledger by phone and email to ensure accounts are collected timely, across Ireland and Uk.

  • Adopt a proactive approach to cash collections, resolve collection issues by clarifying the customer's query, determining the cause of the problem, selecting and explaining the best solution to solve the problem and make arrangement for any corrective action needed to remedy customer dissatisfaction in a timely an efficient manner.

  • Work with other departments including account managers to manage customer queries.

  • Communicating courteously with customers by telephone, email, letter and face to face, investigating and solving collection issues.

  • Expediting correction or adjustment and following up to ensure resolution.

  • Taking measures on accounts that are not adhering with credit terms. Appropriate escalation of overdue accounts.

  • Negotiate and agree payment plans with customers.

  • Manage cash and cheque application in accordance with customer remittance advices

  • Respond to customers special requirements, resolving customer account queries and issue account statements refund.

  • Providing risk assessments and credit checks for new customers.

  • Creating and continually improving procedures and processes.

  • Prioritise and manage a challenging workload whilst maintaining a high level of customer service and satisfaction.

  • Monthly Debtor Reporting

     

     

    REQUIREMENTS AND EXPERIENCE:

  • Minimum of 3 year’s credit control experience.

  • Focused and target driven with high energy levels.

  • Good problem solving and strong attention to detail.

  • Excellent IT accounting systems and advanced spreadsheet / excel skills.

  • Excellent communication skills, written and telephone.

  • Ability to reconcile accounts and negotiate solutions with customers on overdue accounts

  • Self-motivated with good organisation and time management skills

  • Excellent business sense when dealing with customers’ invoicing and payment issues.

  • Ability to work on own initiative and deal positively with difficult situations.

  • Financial and commercial awareness, good judgmental skills, analytical and detail orientated.

  • Excellent numeracy and analyitical skills, logical and methodical approach.

  • Ability to build strong relationships with Customer.

  • Ability to prioritise workloads.

 

 

BENEFITS

Attractive Salary

Pension

Healthcare

Car Parking

 

Position: Fulltime

 

Location: Blanchardstown, Dublin